Sales Policy
Terms and Conditions
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. The usage of this site and your placement of an order indicate an acceptance of these terms and conditions.
Shipping Information
We ship orders to the contiguous 48 states, plus Hawaii and Alaska only. Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to APO/FPO addresses. Expedited shipping or large item shipment is not available to these address types.
If you are shipping to a U.S. Territory (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia) the shipment will be serviced by USPS and additional service fees maybe added to your order. If your order exceeds USPS limitations, we will contact you to resubmit your order.
Most of the orders are processed and shipped out within 1-3 business days. However due to item availability and warehouse locations, your items may be split shipped when you place an order for multiple items. Thus, when you choose Overnight delivery, it does not mean that you will receive your order tomorrow. All orders must be shipped; there is no pick-up service offered.
Oversized/Large items are subject to additional shipping fees and extended delivery times – Freight required parts may need buyers input on pick up from distribution location
Once an order has been shipped, an invoice will be emailed to you. The tracking number can be found on the sales invoice. To view more tracking information, you can use the tracking number link provided on the sales invoice. You can also use the provided tracking number on USPS.com, UPS.com, or FedEx.com. It is our responsibility to ensure packages are shipped out and it is the customer’s responsibility to ensure successful delivery once the tracking number has been provided. If there is an issue with the delivery of your package you can contact us for assistance.
Once an order status shows as “Processing, or “Shipped,” it cannot be modified or cancelled.
Customers will be responsible and charged for any additional shipping fee if any of the following situations occur:
Inaccurate / Undeliverable Shipping Address
Please make sure that your shipping address is deliverable and complete. Coollex.com is not liable for any inaccurate / undeliverable shipping address. It is the customer’s responsibility to provide the correct and deliverable shipping address for USPS/UPS/FedEx delivery upon submitting the order. Any charges incurred by us while rerouting or making an address correct will be the responsibility of the customer.
Unsuccessful Delivery
UPS and FedEx make up to three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS or FedEx will return the package to the sender. Customer will be responsible and charged for the shipping fee TWICE, for both the original delivery charges and the undeliverable package.
USPS will leave a peach-colored slip when the carrier attempted to deliver an item or items to you. A re-delivery can be scheduled to take place up to the day the item is scheduled for return to the sender (the Final Notice date on the front of the form).
Refused Shipments
Freight charges incurred by us while attempting to deliver merchandise which is refused, will be billed to the customer.
A 20% re-stocking fee will apply to any merchandise bounced back to our warehouse.
Return to Shipper Orders
All packages that return to our facility due to an incomplete delivery will be subject to a 20% restocking fee, un-deliverable package return charge, and any additional charges incurred due to the returned package. Credit will be issued after the 20% restocking fee and undeliverable package return charge (same cost as original shipping) has been applied to the price of the part, where original shipping costs cannot be refunded.
In Transit
The tracking number is emailed once an order is shipped out. Should the tracking number be invalid or show no tracking updates, please allow 24 hours for the tracking number to update on the USPS/UPS/FedEx website. If the tracking number continues to appear invalid or shows no movement, please contact us for assistance.
If the tracking information shows the wrong destination, please contact us for immediate assistance. An additional fee will apply to any qualified address corrections. Otherwise, you may contact UPS and request for a Will Call, which will allow you to pick up the package within 5 business days at a local customer center. A valid government issued ID is required for Will Calls.
Pricing
Although we try our best to maintain an error-free website, a small number of the parts on our catalog may be mispriced. If the correct price is lower than the listed price, we will invoice you for the lower amount and ship out the order. If the part’s correct price is higher than our listed price, we will inform you first to see whether the order should be proceed or canceled.
Shipping Cost
Most of our shipments will be shipped via USPS. For Oversized or Overweight shipments, there will be an additional shipping charge required. This applies, but is not limited to all bumpers, fenders, hoods, door panels, etc. Please email us for freight charge information on these parts.
In rare occasions where the actual cost is higher than the estimate, we will always inform you first for further instructions before proceeding with the order. All shipping cost calculations are estimates from USPS/UPS/FedEx. Some orders may require a signature to receive the delivery.
Order Processing
Most orders will be verified by our customer service representatives within 24 business hours before it is forwarded to our parts department for processing. It is customers responsibility to check the part fitment for the their vehicle. Coollex is not liable for returns of “not compatible” items.
Credit Card/Fraud Prevention
To prevent fraudulent activities, we will conduct address verification through the customer’s credit/debit card issuer to confirm customer’s identity and verify the validity of your purchase, ultimately protecting the customer’s privacy.
If you wish to ship to an address other than your billing address, please contact the card issuer and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your credit card issuer to verify this information after you’ve placed an order.
Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble while attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order.
Orders with the same verified billing and shipping address will be processed much faster.
Disclaimer
We reserve the right to refuse to process an order for any reason. Your order confirmation is an offer to buy, not a completed sales contract. Order acceptance and the completion of the contract between both the purchasing and seller party will take place on the shipment of the products ordered. Your receipt of an electronic or other form of order confirmation does not mean our acceptance of your order, nor does it constitute a confirmation of our offer to sell.
We reserve the right at any time after the receipt of your order to cancel your order for any reason. If the order is cancelled, the authorization on your card will be voided and no money will be charged. If your card has been charged, a refund will be issued to your credit card.
Limitation of liability
Coollex.com and its affiliates will not be liable for any direct, indirect, incidental, punitive, consequential, or any other damages whatsoever that result from the use or performance of, or the inability to use, the site, the products, or information, or functions on such site, even if Coollex.com has been advised of the possibility of such damages. In no event will Coollex.com and its affiliates’ total liability to you for all damages, losses, and causes of action, whether arising out of contract, tort, or otherwise, exceed the amount paid by you, if any, for accessing the site or purchasing the products.
